How to Return a Product
- Sign in to your Piniti Account, click on “My Account” icon from top.
- Select the “My Orders” section.
- Choose the item you want to return and click on “Return Request” icon.
- Please select your desired request mode.
- Fill in the product quantity, total, refund request reason then click on “Submit” button
- Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number clearly on the outer side of the package.
- Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Piniti Return Acknowledgment paper and reserve it for future reference.
- Make sure you have written your order number on your package at the time of drop off. You can view your order number as soon as you have filled the Online Return Form and logged your return request.
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Piniti website. Return request must be raised withi 7 days for any items from the date of delivery.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items
Phones and Tablets
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of Mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Piniti if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Fashion
Clothing, Apparel, Sunglasses, Shoes & Accessories
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear.
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)
Beauty & Health
Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: All types of Beauty Services
Appliances
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Computing & Gaming
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: We do not accept returns for any used items. For laptops with brand warranty, Piniti will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
Items that are non-returnable: All software products that are labeled as non-returnable on their product details page
Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty.
TVs, Audios & Cameras
Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Movies, TV Series & Music voucher or services
Home & Living
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessory
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Sports & Travel
Clothing, Apparel, Shoes & Sunglasses
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
For overseas products, please refer to the product page to check the applicable return reasons.
Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
For overseas products, please refer to the product page to check the applicable return reasons.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Baby, Toys & Kids
Clothing, Apparel, Sunglasses, Shoes & Accessories
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Pinini’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Grocer’s Shop
Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Digital Goods
Non-returnable
Others Categories
Books & Stationery
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Pet Supplies
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Automotive & Motorcycles Accessories and Others
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services
Medical & Industrial Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Tools, DIY & Outdoor
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Laundry & Cleaning
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Piniti’s assessment.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Piniti packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE: It is important to indicate the Order Number on your return package to avoid any inconvenience/delay in your return process.
While handing over your package to Drop-Off station/ Pickup Agent, please collect the Piniti Return Acknowledgment paper and reserve it for future reference.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
Refunds Policy
Issuance of Refunds
1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when Piniti has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.